Q: How do I order my American Titan?
A: You can order your American Titan online or by calling 1-800-453-1192 . A friendly customer service representative will be ready to take your order between 8:00 A.M. and 5:00 P.M. MST (Mountain Standard Time). We gladly accept VISA, MasterCard, American Express, and Discover credit cards.
Q: When will my American Titan be shipped?
A: Your American Titan ladder will be shipped from our facilities within twelve business days from the time you order it. We ship via FedEx Home Delivery® to residential addresses and FedEx Ground® to businesses.
Q: Do you offer a warranty on the American Titan?
A: The American Titan comes with a 25-year manufacturer’s warranty. This warranty protects you against defects in the product and does not cover damage caused by misuse.
Q: Can I buy an American Titan in stores?
A: Currently the American Titan ladder is available exclusively online or by telephone order. American Titan customer service representatives are on hand to answer all of your questions about products, safety, warranties, shipping, etc.
Q: Can I obtain replacement parts for my American Titan?
A: Yes. Replacement parts for your American Titan are available by calling customer service at 1-800-453-1192. When ordering replacement parts, please provide the American Titan Model Number and a description of the part you need.
